Product Performance and Compatibility
Q: What models are your injectors/sensors compatible with? Do you support multiple brands?
A: Our products are widely compatible with mainstream models such as BMW, Audi, Honda, Hyundai, and Fiat, covering both OEM and aftermarket needs. Our diverse product range supports cross-platform applications, making them particularly suitable for aftermarket services in Europe, America, Southeast Asia, and the Middle East.
Q: Are our products tested? Is our quality guaranteed?
A: All our products undergo 100% rigorous testing, including flow testing, pressure calibration, electromagnetic compatibility, and high and low temperature durability testing. We have a comprehensive quality control system and are certified by international standards such as ISO 9001, CE, and E-Mark.
Q: Do you offer injectors for the high-performance aftermarket?
A: Yes, we offer high-performance injectors in various flow sizes, including 1000cc, 1200cc, and 550cc. These injectors are suitable for the racing and powertrain markets and feature high response, high heat resistance, and compatibility with ECU tuning.
Samples and Customization
Q: Can we provide samples? Is there a charge?
A: Yes, we can. If the product is in stock, we will ship it immediately. The sample and delivery fees are the buyer's responsibility. For large-volume orders, the sample fee is refundable or offset against the purchase price.
Q: Can we customize packaging or branding according to customer requirements?
A: Yes. We use neutral packaging (white box + kraft carton) by default. If you have a registered trademark, we can provide exclusive branded packaging upon confirmation of authorization to meet channel customization needs.
Q: Do you support ODM or custom development of specific specifications?
A: Yes. We have a professional R&D team (20 engineers and technicians) who can customize product structure, performance parameters, installation interfaces, and other aspects according to customer requirements, and provide supporting technical support.
Orders and Delivery
Q: What is the typical delivery time?
A: If the product is in stock, we can ship within 3–7 business days. For large-volume orders, the delivery time is determined based on the production season and quantity. We will provide a clear delivery schedule immediately after the order is placed.
Q: What is the minimum order quantity (MOQ)?
A: Most products have no fixed MOQ limit. Samples and trial orders are available with a minimum order of 1 piece. Small orders are welcome for testing.
Q: What are your payment methods?
A: We typically pay by T/T (Telegraphic Transfer), with a 30% deposit and the remaining balance due before shipment. We will provide photos of the product and packaging for verification before shipment.
After-Sales and Service Guarantee
Q: What if a quality issue occurs? Is a warranty provided?
A: All products come with a warranty, generally lasting 12 months. During the warranty period, any non-human faults will be replaced free of charge or refunded. We have a dedicated after-sales team to respond quickly and resolve any issues.
Q: What technical support services do you provide?
A: This includes product selection, vehicle compatibility recommendations, installation guidance, troubleshooting assistance, and after-sales service. Our technical support team consists of 8 engineers to ensure a quick response to customer technical needs.
Q: Is the product packaging suitable for long-distance transportation? Does it support sea/air transport?
A: Our packaging features a multi-layered design that resists pressure, moisture, and shock. This packaging is suitable for international long-distance transport and supports various logistics methods, including express, air, and sea freight.
Q: What if damage occurs during transportation?
A: We have a mature insurance and shipping system. If damage occurs during transportation, please take photos and contact us immediately. We will assist with compensation or reissue.
Channel Partnership and Investment Support
Q: Are you recruiting agents or channel partners?
A: Yes, DELEEN welcomes inquiries from agents, distributors, and repair channel partners worldwide. We offer pricing support, product training, sample support, and exclusive market protection.
Q: What support policies are available for first-time customers?
A: We support small-batch test purchases for first orders. We provide product information, technical documentation, and after-sales support to help new customers quickly implement market validation and launch sales.
About DELEEN
Q: Are you a factory or a trading company?
A: DELEEN is a comprehensive manufacturing company integrating R&D, production, and sales. Founded in 2015, we have complete factory facilities and a dedicated R&D team. We have a global network of warehouse partners and service centers, and we have independent export qualifications.
Q: What are your main markets?
A: Our current markets include Europe, America, Southeast Asia, and the Middle East. We have extensive export experience and international cooperation experience.